we know your time and efforts is effective and comprehend The rationale for your irritation. We’d like to achieve out to you personally to discuss your worries, but we could’t locate your account. Please contact us at customersupport@ empire-today.com so we may perhaps explore this more.
Overall squander of your time, as well as the tile seems to be terrible! The initial tile we had looked better than this career!! Carpet installation went excellent and delighted with it.
Your satisfaction is important to us, and we’re disappointed to be aware of that your carpet is just not Assembly your anticipations. We’ve Situated your account, and we’ll be in touch along with you shortly to discuss feasible maintenance possibilities.
We regret to hear that the issues haven't been solved, and assure you that we just take matters including these critically. We’ll be next up with you shortly to learn more.
I desire a day along with a set time for another intended appointment and during the weekend because I'm able to’t pay for waiting around all day long for No one to show up or connect with or even return a simply call .
There was Totally no “customer” in his Customer Service. It was basic to us that the procedure was his way or no way. He wasn't prepared to even contemplate the situation.
The just one rest room leaked throughout when flushed as they didnt get it sealed w a ring properly. The rest room is still not usable and i bought a better ring for them to make use of. Looks loke i should insrall the bathroom myself.
To avoid anymore heartache and disappointment from Empire Today, I come to feel similar to Don and concur along with his e mail. remember to refer to Don’s 8th paragraph of his e-mail.
I suppose to own carpet set up today, I had been instructed installer will come amongst 8am to 6pm. I waited and waited and spoke towards the sales rep and was created assured that they are going to arrive it doesn't matter what and installtion are going to be done today. At 5pm i got a get in touch with with the installer and claimed they cant come today.
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They failed to phone their supervisor, didn't go invest in A different with each of the components merchants I've in my location. What they did do was consume soda, use my electrical energy to cost their phones, chit chat in place of do the job. I'd an expectation that this occupation was going to be finished today.
After i called my revenue human being I used to be instructed it had hardly ever took place prior to but a manager would phone me. When he did, in excess of a day later on he was unapologetic and Just about unbelieving of my encounter. I questioned to get a refund and he mentioned, although this hasn't happened, that isn't an alternative. I used to be marketed a product that they do not give, was remaining having an unsafe setting and then when still left without having other choice had them install the things they had for security of my spouse and children. He then identified as me every day or two afterwards and said they might give me $three hundred which just isn't near what I paid for this. Also, after the I stalkers left I had tiles lifting up. I stayed off them lengthier than they mentioned, but still there was injury. They arrived again to fix it but obviously didn't put down adequate adhesive in the first place. I am really upset, I used to be sold a product they do not even make. Then experienced damage to other flooring and appliances by their Installers. Then After i made their administration conscious I used to be handled improperly and supplied an exceptionally minor economic refund. Don't forget I also experienced to repair my surrounding flooring and appliances. Revenue, set up, and administration have been all incompetent. I'd personally endorse that any individual else select a special supplier.
March 26, 2018 at nine:05 pm I am repeat customer at Empire and haven't professional a problem on the other hand, will never do small business with them all over again. Ordered carpeting for two bedrooms to incorporate closets. Discovered on day of installation, rooms were being measured incorrectly (income Rep Mike Kline) so installer does not have plenty of carpeting to finish the job. I phoned customer service and spoke to your rep who informed me I must await a connect with again in the next 24 enterprise hrs. I questioned for just a supervisor which immediately after 15 minutes he found in Texas (Valerie) though she was handy, she confident me that someone from your area (Northlake) office would get in touch with. I did get a phone from Randy, who produced arrangements to have the carpet with the 2 nd area as well as carpet for the closet while in the home they had concluded, put in the next day. The truth is precisely the same installer agreed to return to setup it.
July thirteen, 2018 at twelve:forty pm Wow, I desire to say Another words and phrases which i’m sensation but that could only let you think that I am some un-educated donkey’s powering. I've experienced phone calls all 7 days about my appt. today, confirming it absolutely was going to occur. My spouse and I had to go ahead and take day off function and got up at four:thirty am to filter out every thing inside our empire today grasp Bed room and a spare room, so we might have carpet put in today. We completed moving every thing all around eight:00am. at eight:50am I was calling customer service due to the fact I hadn’t heard from any person nonetheless. Although I had been on maintain, I obtained a contact from customer service stating they did not have adequate installers do comprehensive our install today. Every little thing we very own which was in 4 rooms is currently shoved into 2 rooms. I am able to live by doing this for the time it will take them to install carpet in two rooms but no more than that.